Questions and answers

Within Germany for now.

Solid oak costs more than chipboard or veneer, and we cut and finish every board for one order. Under the price in the configurator, “How your price is made” shows each part of it.

Not yet. Add it to your cart: the cart keeps it in this browser for 7 days while you decide.

For now we make floating shelves in the sizes the configurator offers. If you need something else, write to us: [contact email].

[payment methods].

Yes, with VAT shown. [how the invoice reaches the customer]

We make every order after you place it. Your shelves are ready to ship in about 3 weeks, and [carrier] delivers them within [transit time].

It depends on how many parcels your shelves need and how heavy they are. You see the exact cost at checkout, before you pay; the price per parcel is on the delivery page.

Hidden rods need a wall that can hold them: [suitable walls]. For plasterboard and other hollow walls, [what to do on hollow walls]. Not sure? Write to us before you order.

Up to [load per shelf] per shelf, spread evenly, on a suitable wall and mounted as the guide describes.

Your shelves, cut to size and oiled; the steel rods; [wall fixings in the box]; and a mounting guide.

You need [tools needed]. The mounting guide takes you through each step; plan about [installation time per shelf] per shelf.

Yes, on most recent Android phones and iPhones: tap “View on your wall” in the configurator to place them at their real size.

Yes. [how the boards are built: one piece, or glued from full-length staves] The boards are oak all the way through, without veneer or a chipboard core.

Close, but not identical. Grain and colour vary from board to board, oiled oak darkens slightly over the first months, and screens show colours differently.

Dust with a dry cloth and wipe up spills with a damp one. When the surface looks dry, refresh it with [oil product]; for shelves that's usually every [re-oiling interval].

[guidance for kitchens and bathrooms from the oil's data sheet]

We make them to your measurements, so the statutory right of withdrawal for online purchases doesn't apply (§ 312g(2) no. 1 BGB). If a shelf arrives damaged or has a defect, your statutory warranty rights apply: write to us with your order number and a photo.

[what happens if an order is cancelled after production starts]